Hi Ramesh,
Please be informed that all the outgoing mails from the SAP system is routed through the SOST queue. You can view the mail details using the tcode SOST. You can have a word with your basis team to send a copy or blind copy of these mails to another recipient, in your case 'support@XYZ.com.uk', provided you have an appropriate sort key to segregate these mails like a common sender mail ID or sender username. There must be settings available with the basis team to re-route the mails. If not, you will have to enhance the standard SOST program to accomplish your requirement.
SOST uses the methods associated with the standard class CL_BCS to send the mails. You can add an additional blind copy recipient object for sending the the mail copy. The code snippet to achieve this is as follows:
DATA: lv_mailbcc TYPE ad_smtpadr, lo_send_request TYPE REF TO cl_bcs, lo_recipient_bcc TYPE REF TO if_recipient_bcs. lv_mailcc ='support@XYZ.com.uk'. * Create recipient bcc object lo_recipient_bcc = cl_cam_address_bcs=>create_internet_address(lv_mailbcc ). * Add recipient cc object to send request lo_send_request->add_recipient( i_recipient = lo_recipient_bcc i_blind_copy = 'X' ). Thanks & Regards, Sarath.